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EXIN ITIL Foundation Sample Questions:

1. Which of the following is NOT a source of best practice?

A) Internal experience
B) Standards
C) Academic research
D) Technology

2. What guidance does ITIL give on the frequency of production of service reporting?

A) Reporting intervals should be set by the service provider
B) Service reporting intervals must be the same for all services
C) Service reporting intervals must be defined and agreed with the customers
D) Reports should be produced weekly

3. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

A) Change management
B) Incident management
C) Service asset and configuration management
D) Service level management

4. Which process is responsible for managing relationships with vendors?

A) Continual service improvement
B) Change management
C) Supplier management
D) Service portfolio management

5. What should a service always deliver to customers?

A) Infrastructure
B) Applications
C) Value
D) Resources

Solutions: