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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which removable and replaceable wireless connectivity service modules are often found in HP products? (Select two.)

A) HP ePrint wireless direct mobile printing
B) Wireless keyboard module
C) Wi-Fi (WLAN) module
D) Logitech wireless mouse module
E) Bluetooth module

2. What happens to systems that use the non-UEFI based HP BIOS when the Real-Time Clock (RTC) battery is replaced?

A) The system date and time, saved passwords, and customized settings are backed up.
B) The system date and time, saved passwords, and customized settings are cleared.
C) The system date and time are backed up, but passwords and customized settings are cleared.
D) The system date and time are cleared, but passwords and customized settings are backed up.

3. What is a Stock Keeping Unit (SKU)?

A) A number that identifies a unit with all the options added but does not include service warranty 01 software
B) A number that identifies the entire preconfigured package as purchased by a customer
C) A number that identifies a unit that includes only standard configurations that are unchangeable and remain the same across regions
D) The factory basic build with all fixed components (modules) installed

4. Which statement best describes how the switchable graphics feature functions in HP notebooks?

A) The switchable graphics feature is an Intel-only technology that enables the GPU to enhance processor-intensive applications by switching some of the application threads to GPU threads using the less power-intensive GPU for processing data.
B) The switchable graphics feature is an AMD-only technology for adding up to three external displays through the DisplayPort, HDMI, and VGA ports.
C) When configured in the BIOS, the switchable graphics feature determines whether the notebook is connected to the power supply and automatically uses only the discrete GPU for all graphics processing.
D) The switchable graphics feature uses the discrete GPU for graphics-intensive applications and the UMA graphics controller for other applications.

5. Which services does HP handle (rather than the service provider) for WWAN module issues? (Select two)

A) Billing issues
B) Network issues
C) Initial hardware setup
D) Hardware configuration
E) Account settings configuration

Solutions: