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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Who is responsible for ensuring the setup and availability of online services (NOLS, RAS, etc.) as agreed with the customer?

A) CT Head.
B) SWS Manager.
C) HWS Manager.
D) Care Program Manager.

2. What is the content of the Care Plan?

A) Upgrades and updates schedules.
B) NSN Care contacts, map of power, CT organization chart.
C) Services, schedules, contacts, care procedures, customer installed base.
D) NSN contacts and Emergency escalation procedure.

3. What is the purpose of the Care Agreement?

A) To define penalties in the case of late delivery.
B) To list Customer Network topology.
C) To define Contract Performance Bonds.
D) To set terms and conditions of Care Services performance.

4. Which transaction in SAP triggers the cost of work by an external supplier?

A) Goods Receipt of the Purchase Order.
B) Setting the value to the Purchase Order.
C) Vendor item quantity update.
D) Booking the supplier invoice.

5. Who should NOT participate in a Care Services tender?

A) Cost Manager.
B) R&D Engineer.
C) Service Product Manager.
D) Care Program Manager.

Solutions: