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Salesforce Certified Field Service Consultant Sample Questions:

1. Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control thenumber of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A) Build a Workflow Rule.
B) Configure an Auto Dispatch Scheduled Job.
C) Enable Drip feed Dispatch.
D) Create an Apex Trigger.

2. Universal Containers Technicians frequently need to request more parts from another inventorylocation when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A) Create a Product Request and a Product request line item.
B) Create a Work Order Line Item and a Product request line item.
C) Create a Shipment and a Product request line item.
D) Create a Product Consumed and a Produc request line item.

3. Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

A) User Territory
B) Work Order
C) Service Territory
D) Service Territory Member

4. Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A) Configure the Resource Availability Work Rule to calculatetravel at the expense of the resourceand breaks.
B) Set Auto Schedule to True upon creation of the Service Appointment.
C) A straight line is used to compute the shortest distance between two locations if Street LevelRouting is enabled.
D) Default Travel Speed is used only if a different travel speed is null on the resource.
E) Configure Schedule Policy by modifying Work Rules and Service Objectives.

5. Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

A) Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
B) Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
C) Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generatework orders.
D) Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.

Solutions: