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Apple OS X Support Essentials 10.9 Sample Questions:

1. Keychains can be managed from the /Applications/Utilities/Keychain Access application.

A) What backup destination disks does Time Machine support?
B) What's used to identify a Wi-Fi network?
C) What application is used to manage keychain settings?
D) What two methods are used to hide items from the Finder?

2. Review the screenshot, and then answer the question below.

If you click Delete User in the dialog shown above, what will happen to James White's home folder?

A) It will be deleted immediately, without being moved to the Trash.
B) "Deleted" will be appended to the home folder name, and its permissions will be changed to allow administrator user access only.
C) It will be moved to the Trash.
D) "Deleted" will be appended to the home folder name, and it will be archived in Time Machine in a compressed and encrypted file.

3. Which steps will let you retrieve a file from a Time Machine backup on an external hard disk connected to your Mac?

A) Open System Preferences, click the Time Machine icon, click Retrieve, use the timeline to reach the appropriate date and time, select the file, and click Restore.
B) Open Time Machine, use the timeline to reach the appropriate date and time, select the file, and click Restore.
C) Control-click the icon of the folder in which you want the restored file to appear, open Time Machine from the shortcut menu, choose Restore from the Time Machine menu, use the timeline to reach the appropriate date and time, select the file, and click Restore.
D) In the Finder enter a search term in the Spotlight search field, click the Add (+) button to add a search criterion, and choose Search Time Machine, then use the timeline to reach the appropriate date and time, select the file, and click Restore.

4. Standard is the default account type; administrative users can make changes to the system; a guest user doesn't require a password; sharing-only users can access only shared files; and the root user has unlimited access to any file or folder in the system.

A) What are the advantages of code signing?
B) What does OS X use bundles or packages for?
C) What are the five types of user accounts in OS X? How are they different?
D) What are some of the common file flags used by OS X?

5. What are the system requirements for using FileVault 2?

A) Code-signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
B) To enable FileVault 2, OS X systems must have the hidden OS X Recovery HD volume on the system disk. Further, any Legacy FileVault accounts must be decrypted and returned to normal accounts before FileVault 2 can be enabled.
C) The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
D) The four methods used to eject a volume or disk from the Finder are:
Drag the disk icon to the Trash in the Dock.
Press and hold the Eject key for a few moments tounmount and eject optical media.
Select the volume you want to eject and choose Eject from the File menu.
In the Finder sidebar, click the small Eject button next to the volume youwant to unmount andeject.

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