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Oracle B2B Service 2021 Implementation Essentials Sample Questions:
1. Which two keyboard shortcuts can be modified?
A) Save and Close
B) Cancel
C) Create Service Request
D) OK
E) Save and Continue
2. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
A) Duration
B) Start/Stop
C) Time Period
D) Available
E) Interval
3. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
A) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
B) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
C) Milestones are actions on a service request (SR) that must be completed by a specific time.
D) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
'Resolution'.
E) Milestones are commitments to handle SRs within certain timelines.
4. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
A) The scheduledprocess has not been set up.
B) No default coverages are set up.
C) The Starts When criteria of the milestones is not True.
D) Entitlement rules are not valid for the service request.
5. Select three correct limits and restrictions when importing data from a file.
A) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
B) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
C) If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
D) By default, the import starts immediately after itis activated.
E) Both create and update operations are available for imported records.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A | Question # 3 Answer: A,B,D | Question # 4 Answer: A,B,C | Question # 5 Answer: B,D,E |







