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  • Exam Code: MB2-866
  • Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration
  • Updated: Sep 13, 2026
  • Q & A: 75 Questions and Answers
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  • Exam Code: MB2-866
  • Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration
  • Updated: Sep 13, 2026
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  • Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration
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Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Topic 1: Manage Data and Reporting- Configure Reporting
  • 1. Configure dashboards and charts
    • 2. Create and modify reports
      - Manage Data
      • 1. Manage data quality and duplicate detection
        • 2. Import and export data
          Topic 2: Configure Microsoft Dynamics CRM Functionality- Configure Business Rules and Processes
          • 1. Configure workflows
            • 2. Configure dialogs and business process flows
              - Configure Security
              • 1. Configure teams and business units
                • 2. Configure security roles
                  Topic 3: Customize Microsoft Dynamics CRM- Customize the User Interface
                  • 1. Configure forms and views
                    • 2. Customize navigation and site maps
                      - Configure Entities and Fields
                      • 1. Create and configure attributes
                        • 2. Create and modify entities
                          Topic 4: Customize Solutions and Deployment- Configure System Settings
                          • 1. Manage system customization settings
                            • 2. Configure organization settings
                              - Manage Solutions
                              • 1. Create and export solutions
                                • 2. Import and manage solutions

                                  Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                  Question #1

                                  A company uses Microsoft Dynamics CRM 2011. You need to audit data changes in fields. Which of the following should you enable for auditing? (Choose all that apply.)

                                  • A. the entity
                                  • B. the organization
                                  • C. the user
                                  • D. the field
                                  • E. the team
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,B,D  🗳️

                                  Question #2

                                  Which of the following Microsoft Dynamics CRM 2011 relationship types support both parental and referential relationships? (Choose all that apply.)

                                  • A. a one-to-many (1:N) relationship from a system entity to a custom entity
                                  • B. a many-to-many (N:N) relationship from a custom entity to a custom entity
                                  • C. a many-to-many (N:N) relationship from a custom entity to a system entity
                                  • D. a one-to-many (1:N) relationship from a custom entity to a custom entity
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,D  🗳️

                                  Question #3

                                  Which of the following statements about entity mapping in Microsoft Dynamics CRM 2011 are true? (Choose all that apply.)

                                  • A. Mapping keeps data in the source entity synchronized with data in the target entity.
                                  • B. Mapping does not apply if a user creates a new record outside of the context of a parent record.
                                  • C. Mapping maintains a relationship between the source entity and the target entity after a record is created.
                                  • D. One source field can be mapped to many fields in the target entity.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,D  🗳️

                                  Question #4

                                  You are creating a native many-to-many (N:N) relationship in Microsoft Dynamics CRM 2011. Which property must you specify for each entity in the relationship?

                                  • A. Relationship Mapping
                                  • B. Display Option
                                  • C. Primary Entity
                                  • D. Cascading Behavior
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Question #5

                                  In Microsoft Dynamics CRM 2011, which of the following components are parts of a view definition? (Choose all that apply.)

                                  • A. records per page setting
                                  • B. a column list
                                  • C. filter criteria
                                  • D. sub-grid properties
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,C  🗳️

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