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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. Which of the following involves consideration of the skills and availability of both internal and external resources?

A) Shift-left approach
B) Swarming
C) Build vs buy
D) Triage prioritization

2. During the Design and Transition activity, the testing team uncovers that non-production environments have been manually patched and reconfigured ad hoc over time. As a result, integration tests succeed in tests but fail in production due to undocumented drift. Which ONE practice should be engaged to enforce environment consistency through standardized change models and configuration baselines?

A) Release Management practice
B) Change Enablement practiceright
C) Infrastructure and Platform Management practice
D) Service Validation and Testing practice

3. Which is an example of a divisional organizational structure?

A) An organization which does not have a layered management structure
B) An organization which has a different business unit for each of its products
C) An organization which uses a grid of reporting relationships
D) An organization which has arranged its teams in a hierarchical authority structure

4. An organization uses value streams to help them deliver consistent services, and they use
`service integration and management' to manage many different suppliers. How does `service integration and management' work with the organization's value streams?

A) 'Service integration and management' creates a separate value stream for each supplier
B) Service integration and management' is independent of the organization's value streams
C) 'Service integration and management' manages multiple suppliers in a single value stream
D) Service integration and management' cannot be used in an organization that uses value streams

5. How should roles and competencies be managed to adapt to rapid technological changes and market demands?

A) By focusing on increasing employees' technical experience
B) By continually adapting roles to evolving organizational requirements
C) By making it easier for employees to focus on one role
D) By creating career paths dedicated to single technologies

Solutions: