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Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:

1. When a phone that is registered as a Skinny Client Control Protocol device goes off hook, which counter gets incremented until it goes back on hook?

A) CallsAttempted
B) CallsCompleted
C) CallsActive
D) CallsInProgress

2. What defines a report user as a Manager as opposed to just a User in the CAR reporting tool?

A) The account of the report user is a member of the Standard CAR Manager Users Group.
B) The account of the report user is referenced in the Manager User ID field of another user's account.
C) The Manager check box is checked in the CAR User Configuration page.
D) Managers log in to a different CAR Reports tool than users do.

3. Users report that when they press the Messages button on their phones, they often get a busy tone. Which option can rectify this issue?

A) The CSS for the phone does not contain the voice-mail pilot partition.
B) The CSS for the phones does not contain the voice-mail port partitions
C) Precede all Cisco Unity Connection greetings to announce that each message is limited to 90 seconds long to free up voice-mail ports.
D) Disable the Callers Can Edit Messages checkbox under the Message settings

4. In which two locations can an end user configure their Call Forward All settings? (Choose two.)

A) Cisco Unified User Serviceability
B) Cisco Unified Serviceability
C) Directly on the Cisco Unified IP phone
D) Cisco Unified Communications Manager Administration
E) Cisco Unified Communications Manager User Options Interface

5. Refer to the exhibit.

Users are complaining that Cisco Unity Connection is cutting their voice mails too short. Which section can be configured to allow for a longer voice mail?

A) Message Settings
B) Message Security
C) After Message Action
D) Message Urgency

Solutions: