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IBM Exceptional Web Experience Sales Mastery Test v1 Sample Questions:

1. Which of the following is NOT a concern facing Travel and Transportation companies that WebSphere Portal can assist with?

A) Improve the end-to-end customer experience
B) Predict demand and optimize capacity
C) Improve operational efficiency while reducing environmental impact
D) Negotiate discounts on fuel prices

2. Of all the people on the internet, how many are named users on the WebSphere Portal platform?

A) 1 in 6
B) 1 in1,000,000
C) 1 in 100
D) All of them

3. IBM Customer Experience Suite is ________________.

A) A vision statement on the direction of future products to enhance the Exceptional Web Experience
B) An offering of WebSphere Portal limited to a single server installation and does not include clustering
C) IBM's premiere full-featured offering licensed for human resources, sales or marketing applications (intranet usage only)
D) IBM's premiere full-featured offering licensed for customer, partner, or citizen-facing applications (extranet usage only)

4. Where can you find the IBM Lotus and WebSphere Portal Business Solutions catalog as well as the latest Lotus software code to demo Lotus Software?

A) Lotusphere
B) Lotus Greenhouse
C) IBM Green Planet
D) IBM Bluepages

5. What would NOT be a recommended next step to prepare for a customer call to sell Exceptional Web Experience?

A) Prepare a proposal that shows thebusiness value from the very beginning
B) Make sure you're engaging with the right department, the actual decision makers
C) Utilize a telemarketingscript to cold call customer lists
D) Take advantage of the links, the references, the resources that IBM has to offer to build your proposal

Solutions: