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Avaya Oceana® Solution Support Sample Questions:

1. During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

A) Omni channel Database
B) Email Service
C) Agent Controller
D) UCM Spaces

2. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A) Contextld
B) Caller ID
C) WorkRequestID
D) DNIS Number

3. From where can you change the log-level for Avaya Oceana snap-in components?

A) Omni channel Data store
B) Breeze Node CLI
C) Avaya Control Manager
D) System Manager

4. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

A) UGZQRVhJNHhTaGlycXQYQThFN2VJdw
B) f785b56c-364f-4acf-9620-b723a6ca43c6
C) PfPex14xShrmrqt2A8E7eIw
D) Eke6 qw3S2K-NyAKSJny6A

5. A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

A) NOT_READY
B) READY
C) CONNECTED
D) BUSY

Solutions: