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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Aura Communication Manager Core Concepts | - System architecture and components
|
| Contact Center Implementation | - Call center configuration
|
| Integration and System Operations | - Avaya Aura integration components
|
| Avaya Call Management System (CMS) | - CMS administration and reporting
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?
- A. cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
- B. cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
- C. emssve change authorizations; make needed changes to authorization
- D. All changes are made in the CM using the change cam proc screen
Correct Answer: A 🗳️
Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)
- A. Collect digits
- B. Route-to digits
- C. Route-to number
- D. Messaging skill
- E. Converse-on skill
Correct Answer: A,B 🗳️
CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
- A. Log in as a CMS administrative user and execute the paaswd command for that user.
- B. Log in as root and execute the password command for that user.
- C. Write permission to the System Setup feature and write permission to UNIX.
- D. Perform a manual login from CMS Supervisor and execute the passwd command for that user.
Correct Answer: B 🗳️
The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?
- A. Add vector variables to each vector to test for working hours.
- B. Create vector subroutine that can be used in all vectors that have the same working hours
- C. Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
- D. Redesign the routing so all calls funnel through a signal vector
Correct Answer: B 🗳️
Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?
- A. 135.9.86.54 135.9.86.58
- B. 135.9.86.54 135.9.56.56
- C. 135.9.86.54 192.168.2.2
- D. 192.168.2.3 192.168.2.2
Correct Answer: C 🗳️
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