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Avaya 72201T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Messaging and Media Services | 10-15% | - Audio/video integration and media handling - Media Server components and DSP resources - Avaya Aura Messaging configuration |
| Topic 2: Troubleshooting and System Support | 10-15% | - Common fault resolution - Log analysis and diagnostic tools - Performance monitoring and health checks |
| Topic 3: Avaya Aura Session Manager | 20-25% | - Session management and dial patterns - Entity and adaptation module setup - SIP routing and policy configuration |
| Topic 4: Avaya Aura Communication Manager | 20-25% | - Configuration and administration - Feature management and maintenance - Call processing and routing |
| Topic 5: Avaya Aura System Manager | 15-20% | - Inventory and user management - Certificate and security management - Software updates and system maintenance |
| Topic 6: Avaya Aura Architecture and Platform Overview | 10-15% | - System platform positioning and deployment models - Architecture components and integration - Core component relationships and functions |
Avaya Aura Core Components Support Sample Questions:
1. What is the primary function of the Avaya Session Border Controller for Enterprise (SBCE) in a remote worker configuration?
A) To encrypt voice packets
B) To manage QoS policies
C) To provide VPN services
D) To facilitate NAT traversal
2. Avaya currently provides Avaya Diagnostic Methodology for partners to raise trouble tickets and receive assistance.
Which three documents does Avaya expect customers/partners to have filled out before contacting support? (Choose three.)
A) Cause
B) Knowledge Management
C) Details/Findings
D) Problem Clarification
E) Problem Statement
3. Which statement describes the steps to save the traceSM log file?
A) Execute traceSM -w <filename>.
B) While traceSM is running, type 'w' and a filename; the file is written to the /tmp directory.
C) While traceSM is running, type 'w' and a filename; the file is written to the user's current directory.
D) Export all logs from the Avaya Aura System Manager (SMGR) log viewer.
4. Which event packages would you expect to see an AST Endpoint subscribe to?
A) dialog, avaya-cm-feature-status, avaya-ccs-profile, reg and message
B) entity links, avaya-cm-feature-status, avaya-ccs-profile and reg
C) avaya-cm-feature-status, entity links, reg and message-summary
D) avaya-ccs-profile, network status and message-summary dialog
E) dialog, avaya-cm-feature-status, avaya-ccs-profile and network status
5. How can you show that a session is actually reaching the Avaya Aura Media Server (AAMS)?
A) From SSH, go to the AAMS and issue the list active sessions current. command.
B) In AAMS Element Manager select Monitoring > Active Sessions.
C) In AAMS Element Manager, Select System Status > Element Status > More Actions > display active sessions.
D) From Avaya Aura System Manager (SMGR) home page, click on the Media Server, and click on the link: list active sessions.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,D,E | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |







