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Apple Desktop Service Certification Sample Questions:

1. To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?

A) Start up from a known-good startup disc.
B) Replace the built-in display.
C) Reinstall the appropriate Mac OS.
D) Verify the hard disk with Disk First Aid.

2. On an Intel-based Mac you can manually force a universal binary application to run using Rosetta by _____.

A) selecting the "Open using Rosetta" checkbox in the application's Info window.
B) dragging the application's icon on top of the Rosetta icon in the Dock.
C) first installing Rosetta from the Mac OS X Installation disc.
D) selecting the application in the list displayed in the Rosetta pane of System Preferences.

3. You are troubleshooting an eMac system that has Mac OS X. The icon of a connected external FireWire drive is not appearing on the Finder Desktop. Which of the following would be MOST useful in troubleshooting this issue?

A) Process Viewer
B) Apple Hardware Test
C) System Profiler
D) Terminal
E) Network Utility

4. Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE

A) Grounded work mat
B) Static-shielding bags
C) CRT discharge tool
D) Metal work surface
E) Wrist strap and cord

5. Which of the following can permanently damage an LCD display?

A) Using a screen saver.
B) Rubbing the display.
C) Not using a screen saver.
D) Turning brightness up too high.

Solutions: