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HP HP5-B04D Exam Syllabus Topics:

HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

1. How can you find out your customer pain points?

A) by letting your customer talk about their current printing and/or personal systems set up
B) by getting them to log onto hppainpoint.com and answer a questionnaire
C) by sending them a HP Pain Point Fact Sheet (PPFS)
D) by selling them the lowest cost products

2. Your customer is experiencing problems with users losing their Elitepads. Which HP solution can alleviate this issue?

A) Privacy Manager
B) HP Find My PC
C) File Sanitizer
D) Enhanced Pre-Boot Security

3. Which HP feature allows wireless printing from HP Notebooks?

A) HP ePrint Driver
B) HP Web-Based Server
C) HP Insight Control
D) HP Universal Print Driver

4. What are the benefits of cloud storage7 (Select two.)

A) access from everywhere
B) easy to set up supplies alerts for your printers
C) low cost
D) accurate and easy retrieval of documents
E) brings down the barriers to color printing
F) zero paper use in your office

5. Your customer is experiencing large numbers of calls to the Help Desk. You know that Web Jetadmin will reduce the number of these calls. To build your business case, which figure would you use to estimate the cost to the customer for each call?

A) $30
B) $60
C) $50
D) $40

Solutions: