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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities - Configure Field Service mobile app settings |
| Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Managing Resources | 16% | - Configure service territories and membership - Understand license types and deployment - Manage time sheets, operating hours, and skills - Set up and manage crews and resource types |
| Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Managing Scheduling and Optimization | 28% | - Use dispatcher console and scheduling tools - Set up operating hours and availability - Manage service appointment lifecycle and assignment - Configure scheduling policies and optimization rules |
| Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Managing Work Orders | 23% | - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones |
Salesforce Certified Field Service Consultant Sample Questions:
1. A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five servicesschedules for today, called in sick. How should the workload be assigned to other Field Technicians?
A) Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
B) Drag and drop the Service Appointments to other available Resources and run Optimization.
C) Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
D) Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
2. Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should theConsultant recommend to meet the requirement?
A) Aerial Routing
B) Street-level Routing
C) Service Appointment Reports
D) Service Resource Dashboard
3. Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?
A) Automatically Dispatch Service Appointments using Drip Feed.
B) Automatically change the status to Dispatched of all Service Appointments.
C) Automatically schedule unscheduled services to available Resources.
D) Automatically change the schedule policy.
4. universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?
A) Work order to represent the preventative maintenance on the asset - work order lineitem to represent the different operations - service appointment to represent the visit
B) Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit
C) Work order to represent the preventative maintenance on the asset - serviceappointment to represent the different operations - work order line item to representthe visit
D) Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent thevisit
5. Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers
A) Required Products must be added to both the Work Order and all Work Order Line Items.
B) Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.
C) Quantity and Unit of Measure are required when adding a Required Product.
D) Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B,D |







