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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which is the BEST approach to obtaining employee commitment to a new process or initiative designed to improve the patient experience?

A) Have managers monitor and measure the process.
B) Provide incentives to managers for implementation success.
C) Explain at the start of implementation why the change is occurring.
D) Involve staff in the design and development of the process.

2. Which should be the FIRST step in implementing a bedside shift report as a new process?

A) Having nurses commit in writing that reports will occur at the bedside
B) Providing education to staff about how to do shift report at the bedside
C) Establishing with staff why they need to change their current practice
D) Mandating the expectation that shift report must occur at the bedside every time

3. Which of the following is a key consideration when refreshing organizational culture?

A) Focus only on the future, not on the organization's history.
B) Recognize that people at all levels across the organization are vital to success.
C) Understand that people need to perform tasks, so train to this.
D) Identify culture missteps and discuss solutions.

4. One of the most fundamental factors in making patient experience improvement a top priority in any organization is the inclusion of which of the following?

A) External consultant
B) Experience educator
C) Executive champion
D) Executive coach

5. Which is the BEST description of a histogram?

A) A chart that shows the proportion of an item that makes up a series of data points
B) A visual representation of the frequency distribution where the frequencies are represented by bars
C) A continuous line that represents the frequencies of scores within a class interval
D) A chart with categories organized vertically on the y-axis and values shown horizontally on the x-axis

Solutions: