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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Management at Universal Containers wants to identify duplicate Leads in its org so marketing reps can clean them up later.
What should a consultant do to ensure clean leads for the marketing reps?

A) Create a formula field on Lead for duplicates.
B) Create a Validation Rule to find duplicates.
C) Run a duplicate job with a Matching Rule.

2. During the last requirements meeting, Cloud Kicks team members said they will be attending a conference next week.
What should a consultant do in response to this news?

A) Ask the client to sign off on requirements and start the Build phase.
B) Use the downtime to develop User Acceptance Testing (UAT) scripts.
C) Update the project plan and communicate it to stakeholders.

3. Universal Containers (UC) has acquired another company that uses Sales Cloud and is migrating its legacy data, email alerts, and approval processes.
Which steps should the consultant perform to maintain data integrity?

A) Use the Sales Cloud clone feature to migrate email alerts and approval processes into UC's Sales Cloud org.
B) Insert users and migrate email alerts and approval processes into UC's Sales Cloud org.
C) Merge data from the existing Sales Cloud org into UC's Sales Cloud org, migrate email alerts, approval processes, and then users.

4. The sales director at Cloud Kicks wants to enable Person Accounts in its org. The sales director asked a consultant to evaluate the solution and present it to the sales team.
What should the consultant consider when evaluating Person Accounts?

A) Enabling Person Accounts requires a Public Read/Write sharing model,
B) Person Accounts must have at least two record types.
C) Enabling Person Accounts is irreversible.

5. Universal Containers has hired a new employee for the global sales leadership team. The employee is interested in fostering friendly competition between account executives, with an emphasis on reinforcing activities that drive sales.
Which action should help support the sales teams?

A) Show a leaderboard on the regional sales dashboards highlighting the account executives who have created the most opportunities.
B) Show a leaderboard on the regional sales dashboards highlighting account executives who have held the most prospect meetings.
C) Create a dashboard that displays the most sales closed by region using charts to show sales in green and lost opportunities in red.

Solutions: