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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers tests out a new Einstein Generative AI feature for its sales team to create personalized and contextualized emails for its customers. Sometimes, users find that the draft email contains placeholders for attributes that could have been derived from the recipient's contact record. What is the most likely explanation for why the draft email shows these placeholders?

A) The user does not have permission to access the fields.
B) The user does not have Einstein Sales Emails permission assigned.
C) The user's locale language is not supported by Prompt Builder.

2. Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI- driven training content. However, users report that the AI frequently returns outdated documents.
Which corrective action should UC implement to improve content relevancy?

A) Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.
B) Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.
C) Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.

3. The Agentforce Specialist of Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields were deemed sensitive and have been masked within Einstein's Trust Layer.
Which steps should the Agentforce Specialist take upon modifying the masked fields?

A) Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response
B) Turn off the Einstein Trust Layer and turn it on again.
C) Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.

4. Universal Containers is rolling out a new generative AI initiative. Which Prompt Builder limitations should the Agentforce Specialist be aware of?

A) Custom objects are supported only for Flex template types.
B) Creations or updates to the prompt templates are not recorded in the Setup Audit Trail.
C) Rich text area fields are only supported in Flex template types.

5. An Agentforce Specialist is assisting Universal Containers with troubleshooting an agent. The Agentforce Specialist notices that the agent is not using topic actions in the desired sequence, causing inconsistent outcomes. Which technique should the Agentforce Specialist recommend to ensure deterministic control over the order in which actions are executed?

A) Specify the order of actions.
B) Specify custom variables and filters.
C) Specify the large language model (LLM) provider and version.

Solutions: