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Cisco 840-423 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Value Analysis & Solution Design | 25% | - Quantitative and qualitative value assessment - Financial metrics: CAPEX, OPEX, ROI, TCO - Build business case and value proposition |
| Topic 2: Relationship & Outcome Management | 20% | - Track and report business outcomes - Deepen customer strategic partnership - Continuous improvement and value expansion |
| Topic 3: Implementation, Governance & Change Management | 20% | - Benefits realization and measurement - Project governance and risk mitigation - Organizational change and adoption strategy |
| Topic 4: Architectural Approach & Business Architecture Role | 15% | - Enterprise architecture alignment - Role of business architect in customer engagements |
| Topic 5: Customer Environment Diagnosis & Stakeholder Management | 20% | - Identify and engage key stakeholders - Customer Conversation Framework - Assess business context, drivers, and challenges |
Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:
Question 1
Which statement about implementation timelines is true?
A. They should have a good balance across a variety of business groups.
B. The timing should be realistic, given the scope, budget, risk, and potential benefits.
C. They should allow for the shortest total project elapsed time, regardless of risk.
D. The duration should be set by a single executive sponsor so that accountability is easiest to determine.
Question 2
Which statement about why stakeholder analysis for a large initiative can be challenging is true?
A. The IT department most likely has a higher level of influence as compared to other projects.
B. A higher level of politics and uncertainty typically exists with larger initiatives.
C. The stakeholder analysis 2x2 framework -- interest vs. power -- only works for small scope projects.
D. It is necessary to assess 90% or more of the stakeholders for an effort.
Question 3
Which statement describes why it is important to separate major from minor problems in getting expected benefits?
A. Minor problems usually affect more people.
B. This information is used for system status reporting.
C. An accurate breakdown allows for putting resource on items with high impact.
D. Major problems are always harder to fix.
Question 4
Which statement describes when it is a good time to apply a "use case"?
A. You must estimate a company's cash flow impacts from upgrading security software to the latest version.
B. You must identify how many transactions should be included in a system test cycle.
C. You must identify the network capacity required by a new Cisco TelePresence system.
D. You must understand the major process steps a customer wants for collaboration among its sales force personnel.
Question 5
Which action is a recommended way to capture concerns about benefits?
A. Ask people their opinion in a large group meeting.
B. Include a question in the company employee satisfaction survey.
C. Conduct a focus group with people who are close to the plan and who know the business area.
D. Watch a user who is trying to do her job.
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: C |







