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Cisco 820-422 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Stakeholder and Customer Analysis | - Customer journey mapping and value identification - Identifying key stakeholders and decision makers |
| Business-Focused Solution Design | - Defining success criteria and measurable outcomes - Translating business requirements into architecture models |
| Business Architecture Engagement Fundamentals | - Understanding business outcomes and transformation goals - Role of architecture in customer success and engagement lifecycle |
| Value Realization and Optimization | - Continuous improvement and lifecycle optimization - Measuring business impact and KPIs |
| Transformative Architecture Engagement Execution | - Engagement planning and delivery frameworks - Aligning technical architecture with business strategy |
Cisco Performing Business-Focused Transformative Architecture Engagements Sample Questions:
Question 1
Which statement is true regarding assumptions made in the business case?
A. They explain what problems could potentially occur through projects,and how these situations could possibly beavoided.
B. They should be limited to initial installation efforts,and not related to downstream adoption.
C. They give a basis for estimates,whether related to initial installation,deployment,adoption,or other efforts across the roadmap.
D. They give support for possible increases in cost,but do not address how lower expenses might beachieved.
Question 2
Which statement about a network assessment is accurate?
A. Only available in Cisco Prime
B. Can be performed by using any appropriate management and inventory discovery tool
C. Can only be performed with tools that cover Cisco and competitor footprints
D. Performed by only by using Cisco Discovery Services
Question 3
When should you quote a price for a maintenance contract?
A. When presenting findings from the Discovery phase
B. Early in the engagement,but only with CxO level clients
C. You should not be mention this within scope of the TN engagement
D. When presenting the workshop deliverable
Question 4
What is the definition of a risk?
A. Uncertainty of outcome whether a positive opportunity or negative threat
B. A negative effect upon a service
C. The possibility of losing money
D. Increased user and customer satisfaction with the IT service
Question 5
What is the definition of a feature?
A. A detailed description of the underlying technology behind a product or service
B. A generic description of how a system capability compares against other alternatives
C. A description of a product or service and its key attributes
D. A description of how the product addresses a need for the customer
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: C |







