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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which Channel types are supported in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Business to business
B) Employee support
C) Consumer to consumer
D) Business to consumer
E) Consumer to business

2. What is the correct sequence of steps for the process when creating tickets?

A) 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates
B) 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation
C) 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA
D) 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates

3. Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.

A) Warranty
B) Escalated Date
C) Escalation status
D) Channel type

4. What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?

A) Ticket type
B) Processing type
C) Scheduling relevant
D) Invoicing method

5. Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?

A) Configuration and User Management
B) Scoping
C) Fine-Tuning
D) Activity List

Solutions: