Operational Procedures (23%):
- In a given scenario, use remote access technologies.
- Compare and contrast best practices connected to different types of documentation;
- Explain basic safety procedures;
- Explain environmental effects and relevant controls;
- In a given scenario, use the appropriate communication methods and professionalism;
- In a given scenario, implement fundamental disaster prevention and recovery techniques;
- Define the fundamentals of scripting;
- In a given scenario, implement fundamental change management in best practices;
- Explain the processes involved in addressing prohibited activity/content, policy concepts, licensing, and privacy;
These are the topics required to be studied in preparation for the CompTIA 220-1002 exam. The candidates must understand these concepts to enhance their performance in the certification test. When it comes to preparation resources, CompTIA offers various training tools, such as virtual labs, instructor-led training courses, video tutorials, and study guides.
Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide
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How Many Points Should You Get to Pass Your Test?
Eventually, you need to ensure that you score at least 700 points to get the A+ certification.
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CompTIA 220-1002 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security | 24% | - Secure mobile devices - Implement SOHO network security - Detect, remove, and prevent malware - Data destruction and disposal - Summarize security best practices - Configure authentication and access control |
| Topic 2: Operational Procedures | 23% | - Basic scripting and remote access - Professionalism and communication - Licensing, privacy, and policy compliance - Change management and documentation - Disaster recovery and backup - Safety procedures and environmental controls |
| Topic 3: Operating Systems | 27% | - Manage storage, file systems, and drivers - Configure macOS, Linux, iOS, and Android - Install and configure Windows OS - Compare and contrast OS types and purposes - Set up and support client applications - Use Windows tools and command-line utilities |
| Topic 4: Software Troubleshooting | 26% | - Resolve security-related software issues - Troubleshoot Windows OS issues - Troubleshoot mobile OS and apps - Diagnose application problems - Use troubleshooting methodologies |







