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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two best practices apply when managing multiple action maps?
(Choose two)
Response:

A) Assign all to the same segment
B) Set clear priority rankings
C) Avoid overlapping targeting rules
D) Add routing script overrides

2. Which two reporting features are available for Predictive Routing in Genesys Cloud?
(Choose two)
Response:

A) Manual routing overrides
B) Predictive model source code
C) Export to Excel or CSV
D) Visualization in historical dashboards

3. Which two digital channels can be tracked as part of a customer journey in Genesys Predictive Engagement?
(Choose two)
Response:

A) Web chat via Messenger
B) Website clickstream
C) SIP-to-SIP handoff
D) Fax over IP

4. When setting up a Predictive Routing queue, which two conditions should ideally be met for optimal performance?
Response:

A) Large volume of historical data
B) Consistent outcome tagging
C) Minimal use of wrap-up codes
D) High agent turnover

5. Which two characteristics describe content offers in Predictive Engagement?
(Choose two)
Response:

A) Require queue assignment
B) Delivered based on visitor behavior
C) Can be personalized using attributes
D) Automatically adjust voice prompts

Solutions: