[Sep 16, 2025] Fully Updated SAP Certified Associate (C-THINK1-02) Certification Sample Questions
Latest SAP C-THINK1-02 Real Exam Dumps PDF
SAP C_THINK1_02 Exam is a computer-based test that consists of 80 multiple-choice questions. C-THINK1-02 exam duration is 180 minutes, and candidates must achieve a passing score of 63% to become certified. The questions are designed to assess the candidate's understanding of design thinking principles, methodologies, and tools. C-THINK1-02 exam covers topics such as empathy, ideation, prototyping, testing, and implementation.
NEW QUESTION # 19
How can you get the most information from an interviewee?
- A. Invite a group of interviewees to join the design team and ask questions around the table.
- B. Conduct interviews as a pair and alternate who asks the questions.
- C. Collect the data via survey (written questionnaire).
- D. Conduct interviews as a pair. One person asks the questions and the other one takes notes.
Answer: D
NEW QUESTION # 20
What tools or Design Thinking techniques do you use during the scoping phase? Note: There are 2 correct answers to this question.
- A. Value maps.
- B. Low-fidelity prototyping
- C. Customer journey map
- D. The reframing technique
Answer: A,D
Explanation:
The scoping phase is a critical step in the Design Thinking process, where the team defines and refines the challenge to ensure it is well-understood and actionable. Here's why the correct answers are A and B:
* Why this is correct:Reframing is a powerful tool used during the scoping phase to restate the problem in a way that opens up new possibilities for innovation. By reframing the challenge, teams can shift their perspective and uncover hidden opportunities or constraints. This ensures the challenge is framed in a user-centric and actionable manner.
NEW QUESTION # 21
Which interview question should you avoid? Note: There is 1 correct answer to this question.
- A. Why do you feel stressed during this process?
- B. What do you do when you arrive at office?.
- C. Can you show me how you interact with the software?
- D. Would you prefer to skip this step in the process?
Answer: B
Explanation:
In the context of SAP Design Thinking methodology, interviews are a crucial part of the Empathy phase where the goal is to deeply understand the user's experiences, challenges, and needs. The type of questions asked during this phase should be open-ended, non-leading, and focused on gaining insights into the user's emotions, behaviors, and pain points.
* Option A: Why do you feel stressed during this process?This question is valid as it seeks to understand the emotional state of the user in relation to a specific process. It aligns with the goal of uncovering pain points and emotional triggers, which is central to empathy in Design Thinking.
* Option B: Can you show me how you interact with the software?This question is also valid because it encourages the user to demonstrate their interaction with the software, providing valuable behavioral insights. Observing users in action is a key technique in understanding their actual workflow and challenges.
* Option C: What do you do when you arrive at office?.This question should be avoided because it is too broad and does not directly relate to the specific process or problem being investigated. It lacks focus and may lead to irrelevant information that does not contribute to understanding the user's needs or pain points. According to SAP Design Thinking principles, questions should be purposeful and aimed at eliciting meaningful insights related to the user experience.
* Option D: Would you prefer to skip this step in the process?This question is valid as it invites the user to express preferences and opinions about specific steps in a process, potentially revealing inefficiencies or areas for improvement.
NEW QUESTION # 22
Where is the focus and starting point when working on a Design Thinking challenge? Note; There is 1 correct answer to this question.
- A. Human values
- B. Technical feasibility
- C. Intuitive product features.
- D. Business viability
Answer: A
NEW QUESTION # 23
Inspiration (1st phase of design thinking) starts with a broad problem, or what is called
________________________________________.
Note: There are 1 correct answers to this question.
- A. fill-in-the-blank
- B. Empathy
- C. Design challenge
- D. Observe
Answer: C
NEW QUESTION # 24
Where is the ideation phase located in the Design Thinking process? Note: There is 1 correct answers to this question.
- A. Between synthesis and prototyping
- B. Between prototyping and validation
- C. Between research and synthesis.
- D. Between scoping and synthesis
Answer: A
Explanation:
The ideation phase is a pivotal stage in the Design Thinking process where teams generate a wide range of ideas to address the insights uncovered during synthesis. It bridges the gap between understanding the problem and creating tangible solutions.
* Option A: Between research and synthesis.This is incorrect. Ideation occurs after synthesis, not between research and synthesis. Synthesis involves analyzing data to identify patterns and insights, which then inform the ideation process.
* Option B: Between synthesis and prototypingThis is correct. Ideation follows synthesis, where teams brainstorm potential solutions based on the insights gained. These ideas are then translated into prototypes during the prototyping phase.
* Option C: Between scoping and synthesisThis is incorrect. Scoping defines the problem space, and synthesis analyzes the data collected during research. Ideation comes after synthesis.
* Option D: Between prototyping and validationThis is incorrect. Ideation precedes prototyping, where ideas are generated before being tested through prototypes.
NEW QUESTION # 25
What do you need to consider when conducting a virtual workshop? Note: There are 2 correct Answers to this question.
- A. Avoid use of icons
- B. Start with the warmup to introduce the collaboration tool
- C. Minimize stress by not paying attention to time boxing
- D. Offer to be followed in the collaboration tool
Answer: B,D
NEW QUESTION # 26
What would you use to visualize a solution concept in an initial design thinking workshop? Note: There are 2 correct answers to this question.
- A. The collage technique
- B. A storyboard.
- C. High-fidelity prototyping
- D. The construct and build technique
Answer: A,B
Explanation:
Visualizing solution concepts during an initial Design Thinking workshop is essential for communicating ideas effectively. Here's why the correct answers are C and D:
* Why this is incorrect:High-fidelity prototyping involves creating detailed, functional prototypes, which are typically developed later in the process. During an initial workshop, low-fidelity tools like sketches, collages, and storyboards are more appropriate for quickly visualizing ideas.
NEW QUESTION # 27
As a coach, what do you have to prepare for Design Thinking workshop? Note; There are 3 correct answers to this question.
- A. Reframed alternatives for the agreed challenge
- B. Design Thinking compliant workshop room.
- C. Supplies and material
- D. Workshop agenda and Design Thinking techniques
- E. Inspiring ideas for solutions
Answer: B,C,D
Explanation:
To prepare for a Design Thinking workshop as a coach, it is essential to ensure that the environment, materials, and structure are conducive to fostering creativity, collaboration, and innovation. Here's a detailed explanation of why the correct answers are A, C, and E:
* Why this is correct:The workshop agenda is the backbone of any Design Thinking session. It outlines the flowof activities, ensuring that participants move through the stages of Design Thinking (Empathize, Define, Ideate, Prototype, Test) in a structured manner. As a coach, you must plan which Design Thinking techniques (e.g., personas, journey mapping, brainstorming, etc.) will be used during each stage to achieve the desired outcomes.
NEW QUESTION # 28
What are the objectives of the ideation phase? Note: There are 2 correct answers to this question.
- A. Iterate from solution to problem space.
- B. Prioritize ideas
- C. Validate ideas with users
- D. Generate as many ideas as possible.
Answer: C,D
NEW QUESTION # 29
What core components do you need in order to tackle a problem using Design Thinking? Note: There are
3 correct Answers to this question.
- A. Top management support
- B. Environment and materials
- C. Creative individuals
- D. Multidisciplinary team of people
- E. Highly iterative process
Answer: B,D,E
NEW QUESTION # 30
Which of the following rules apply to the brainstorming technique? Note: There are 2 correct answers to this question.
- A. Encourage wild ideas
- B. Use a predefined selection of ideas
- C. Have one conversation at a time.
- D. Use a random selection of ideas
Answer: A,C
NEW QUESTION # 31
Which phases in a Design Thinking process focus on the problem space? Note: There are 2 correct Answers to this question.
- A. 360° Research
- B. Ideation
- C. Validation
- D. Synthesis
Answer: A,D
NEW QUESTION # 32
How would an interview team identify the workarounds that users perform? Note: There are 2 correct Answers to this question.
- A. By capturing socio-demographics
- B. By asking "why" questions
- C. By observing the environment, tools used and body language
- D. By understanding the user types and the context of the challenge
Answer: B,D
NEW QUESTION # 33
What is the objective of the "a day in the life" technique?
- A. To identify areas for simplification
- B. To understand the productivity of personas
- C. To identify inconsistencies
- D. To put personas in context
Answer: D
NEW QUESTION # 34
What are the objectives of the ideation phase? Note: There are 2 correct answers to this question.
- A. Prioritize ideas
- B. Iterate from solution to problem space.
- C. Generate as many ideas as possible.
- D. Validate ideas with users
Answer: A,C
Explanation:
Theideation phaseis a critical stage in the SAP Design Thinking methodology, where the focus shifts from understanding the problem (discovery phase) to generating and refining potential solutions. Below is a detailed explanation of the correct answers and why they align with the objectives of this phase:
* Definition:The ideation phase encourages divergent thinking, which involves brainstorming a large number of ideas without filtering or critiquing them initially.
* Why it's an objective:
* The goal is to explore a wide range of possibilities and ensure that no potential solution is overlooked.
* By generating a high volume of ideas, the team increases the likelihood of discovering innovative and creative solutions.
* SAP Design Thinking methodology emphasizes the importance of quantity over quality during this stage, as it fosters creativity and opens up new avenues for exploration.
NEW QUESTION # 35
Why do we create prototypes in Design Thinking? Note: There are 2 correct answers to this question.
- A. To create good team spirit
- B. To get instant feedback and fail early
- C. To leverage the creativity of the participants
- D. To make the design solution tangible.
Answer: B,D
NEW QUESTION # 36
What are the elements to iteratively check your innovation project on? Note: There are 2 correct Answers to this question.
- A. Viability
- B. Saleability
- C. Plausibility
- D. Scalability
Answer: A,D
NEW QUESTION # 37
Design Thinking implies an emotional journey. How do participants typically feel during synthesis? Note: There are 2 correct answers to this question.
- A. Confused
- B. Innovative
- C. Excited
- D. Frustrated
Answer: A,D
NEW QUESTION # 38
What is the key component of a low-fidelity mock-up that is built to prototype a software solution? Note: There is 1 correct answers to this question.
- A. Data model describing the required application programming interfaces
- B. Wire frames demonstrating the screen layout and field sizes
- C. Printout to finalized screenshots assembled in a flip-book.
- D. Key functionality and screen flow built with traditional materials
Answer: D
NEW QUESTION # 39
What do you typically use in the prototyping phase of an initial Design Thinking workshop? Note; There are 2 correct answers to this question.
- A. SAP Fiori.
- B. Cardboard
- C. Microsoft PowerPoint
- D. Lego
Answer: B,D
Explanation:
The prototyping phase in Design Thinking focuses on quickly creating tangible representations of ideas to test and refine them. Low-fidelity materials are often used to enable rapid iteration and experimentation.
* Option A: CardboardThis is correct. Cardboard is a versatile, low-cost material commonly used in prototyping. It allows teams to quickly build physical models of their ideas, making it ideal for initial prototypes.
* Option B: Microsoft PowerPointThis is incorrect. While PowerPoint can be used for digital presentations, it is not typically used for prototyping in the early stages of Design Thinking. Prototyping focuses on tangible, interactive representations.
* Option C: SAP Fiori.This is incorrect. SAP Fiori is a design system for building enterprise software interfaces. It is not used in the initial prototyping phase, which emphasizes low-fidelity, quick iterations.
* Option D: LegoThis is correct. Lego is a popular tool for prototyping, especially for visualizing concepts or processes. Its modular nature makes it easy to iterate and experiment with different configurations.
NEW QUESTION # 40
Which is a process of constructive conflict that merges into unifying solutions through the power of observation, synthesis, searching and generating alternatives, critical thinking, feedback, visual representation, creativity, problem solving, and value creations?
Note: There are 1 correct answers to this question.
- A. Funky prototyping
- B. Design
- C. Iterate ideation phase
- D. Being human
Answer: B
NEW QUESTION # 41
__________________________is an important part of the ideation process.
Note: There are 1 correct answers to this question.
- A. Multiplication
- B. Persona
- C. Blue Ocean REICC
- D. Brainstorming
Answer: D
NEW QUESTION # 42
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