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72201X pdf
  • Exam Code: 72201X
  • Exam Name: Avaya Aura® Core Components Support Certified Exam
  • Updated: Jul 22, 2026
  • Q & A: 96 Questions and Answers
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  • Exam Code: 72201X
  • Exam Name: Avaya Aura® Core Components Support Certified Exam
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  • Exam Code: 72201X
  • Exam Name: Avaya Aura® Core Components Support Certified Exam
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Avaya 72201X Exam Syllabus Topics:

SectionWeightObjectives
Troubleshooting Avaya Aura Core Components25%-30%- Support Operations
  • 1. Issue Escalation Procedures
  • 2. Root Cause Analysis
  • 3. Service Restoration
  • 4. Fault Isolation Techniques
Voice Networking Fundamentals10%-15%- Protocols and Standards
  • 1. VoIP Concepts
  • 2. Network Components
  • 3. SIP Fundamentals
  • 4. Media and Signaling Flows
System Monitoring and Diagnostic Tools20%-25%- Troubleshooting Utilities
  • 1. System Status Verification
  • 2. Performance Monitoring
  • 3. Log Collection and Analysis
  • 4. Network Trace Tools
Maintenance and Support Best Practices5%-10%- Operational Tasks
  • 1. Backup and Recovery Concepts
  • 2. System Health Checks
  • 3. Software Update Verification
  • 4. Support Documentation
Call Flow Analysis15%-20%- Call Processing
  • 1. Media Path Troubleshooting
  • 2. Endpoint Registration
  • 3. SIP Call Flows
  • 4. Session Routing
Avaya Aura Core Architecture20%-25%- Core Components Overview
  • 1. System Manager
  • 2. Session Manager
  • 3. Media Server
  • 4. Communication Manager
  • 5. Device Services

Avaya Aura® Core Components Support Certified Sample Questions:

1. A customer wants to implement CAC Sharing between the Session Manager (SM) in Main office and Communication Manager located in a branch location. What are the steps involved in implementing CAC Sharing?

A) Configure Network Regions and Network Regions Group in Communication Manager, enable Shared Bandwidth Management, assign Bandwidth limits to the location, enable Shared Bandwidth Management for CM SIP entity in Session Manager.
B) Configure Network Regions and Shared Bandwidth Management Groups in Communication Manager, assign Bandwidth limits to the location, enable Shared Bandwidth Management for CM SIP entity in Session Manager.
C) Configure Network Regions and Network Regions Group in Communication Manager, assign Bandwidth limits to the Entity Link, enable Shared Bandwidth Management for CM SIP entity in Session Manager.
D) Configure Network Regions and Network Regions Group in Communication Manager, assign Bandwidth limits to the location, enable Shared Bandwidth Management for CM SIP entity in Session Manager.
E) Configure Network Regions and Shared Bandwidth Management Groups in Communication Manager, enable Shared Bandwidth Management, assign Bandwidth limits to the location, enable Shared Bandwidth Management for Network Region SIP entity in Session Manager.


2. Refer to the Exhibit.

What happens when a call is made from AST 1011111 to AST 1011112? (Choose three.)

A) In step 2, the Avaya Aura Session Manager (SM) uses a dial pattern and routing policy to route the call to Avaya Aura Communication Manager (CM).
B) In step 2, Avaya Aura Session Manager (SM) matches 1011111 with a Communication Profile, and uses the defined Originating Application Sequence to route the call to Avaya Aura Communication Manager.
C) In step 4, Avaya Aura Communication Manager (CM) sets up the media path between the two endpoints.
D) In step 3, Avaya Aura Communication Manager (CM) sends SIP Options to 1011112 looking for a
200 ok response to check it is reachable.
E) In step 5, the call is terminated by either endpoint or by a network failure.
F) In step 1, when 1011111 draws dial tone it sends an Invite to Avaya Aura Session Manager (SM) with the Request URI containing 1011111.


3. In the context of the 8D Troubleshooting Methodology, what Discipline is associated with the decision to temporarily use TCP in place of TLS?

A) Discipline 2 - Describe the Problem
B) Discipline 1 - Establish the Team
C) Discipline 4 - Determine Root Cause
D) Discipline 3 - Develop Interim Containment Actions
E) Discipline 5 - Choose and Verify Corrective Actions


4. Which five statements about media-processing resources (DSPs) are true? (Choose five.)

A) SIP-SIP two-party calls will always use SIP Direct Media if Communication Manager (CM) is configured to do so.
B) If a direct media path cannot be established between two IP endpoints, the call will fail from release 7.0.
C) Two-party calls originated by SIP stations or trunks, and terminated by H.323 trunks, media gateways, or other vendors' H.323 stations, will typically shuffle if CM is configured to do so.
D) SIP-SIP multi-party calls will shuffle to establish a direct media path if CM is configured to do so.
E) H.323-H.323 two-party calls will always shuffle to establish a direct media path if CM is configured to do so.
F) Two-party calls originated by H.323 stations, trunks, or media gateways, and terminated by SIP stations or trunks, cannot shuffle.
G) CM can use DSP resources for features such as conferencing, music-on-hold, and voice messaging.


5. SIP user 1011111 and SIP user 1011112 are both based on the same Session Manager with access to a CM Evolution server. Given the following actions:
Session Manager searches for the called party in the SIP registry, finds it, registers it and routes the call to it.
SIP user 1011111 calls SIP user 1011112, and an Invite request is sent to Session Manager.
Session Manager verifies SIP user 1011111 in the SIP registry and authenticates it. Session Manager checks the SIP user's profile for sequenced applications and (in this example) routes the request to Communication Manager.
Endpoints negotiate codecs and media, and RTP is sent between endpoints.
Communication Manager receives the request from Session Manager, carries out full-call model processing for both endpoints, and routes the call back to Session Manager.
If 1011111 makes a call to 1011112, in which order will the actions take place?

A) 1, 2, 3, 5, 4
B) 2, 1, 3, 5, 4
C) 2, 3, 5, 1, 4
D) 2, 3, 1, 4, 5
E) 2, 3, 5, 4, 1


Solutions:

Question # 1
Answer: A
Question # 2
Answer: B,C,F
Question # 3
Answer: D
Question # 4
Answer: A,B,E,F,G
Question # 5
Answer: C

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