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Salesforce Certified Slack Administrator Sample Questions:

1. You're an Org Admin for an airline's Slack Enterprise Grid. The airline's customer support team uses a ticketing tool to monitor customer support tickets for booking inquiries and issues. The team also uses Slack to discuss these support tickets.
The customer support team wants to create a custom workflow that will post new and urgent tickets in the support team's channel.
Which TWO steps should you take to allow the customer support team to create the workflow?

A) Add a Workflow creation policy to allow "Everyone, except Guests" to create workflows in your Enterprise Grid.
B) Add members of the customer support team as App Managers under workspace App Management settings.
C) Enable channel email addresses to forward support emails to their dedicated channel.
D) Enable a policy that allows any user role to utilize steps from installed apps when using Workflow Builder.
E) Enable Workflow Builder and webhooks in Workflow Builder.

2. The security team at your organization wants to monitor different public channels that are created in your Slack Enterprise Grid instance. The team requested access to the conversations.list and conversations.info API methods to get the required data about the channels.
As a Slack admin, you need to assign the required scopes to their Slack app for the security team to be able to invoke the APIs.
Which scope should you assign to allow the security team to retrieve a list of all public channels only and retrieve information about a public channel?
(Select the best answer.)

A) channels:read
B) admin.conversations:read
C) conversations.connect:read
D) files:read

3. In which two scenarios would SCIM provisioning be the best method of adding users to a workspace? (Select the TWO best answers.)

A) You are the Slack admin for a multinational networking corporation and want users to have Slack accounts only if they plan to use the accounts.
B) Your delivery company has multiple workspaces in its Slack Enterprise Grid plan for each of its subsidiaries, and you need to be able to assign users to specific workspaces.
C) Your environmental services company plans to launch Slack to all employees in a single day and sunset its former communication platform.
D) You need to preserve all users' apps and integrations (bot users, slash commands, incoming webhooks, etc.) when they are deprovisioned.
E) Your pet food company works closely with a packaging supplier, and you want all employees of the companies to communicate seamlessly in Slack.

4. You're the Primary Org Owner of your org's Slack Enterprise Grid instance. Your Slack instance is comprised of a Global workspace and six additional workspaces aligned to each business unit.
Your organization's Chief Product Officer (CPO) is looking for an asynchronous way to share and demo a major product release to the entire company.
What is the most efficient way for the CPO to accomplish this?
(Select the best answer.)

A) Record a demo outside of Slack and import the file into a multi-workspace channel.
B) Record a Slack Clip in an org-wide announcements channel to screen-share, and present the new product release.
C) Start a Huddle in an org-wide announcements channel to screen-share, and present the new product release.
D) Create a public channel in the Product & Engineering workspace for everyone to join and share the new product release announcement in channel.

5. In which scenario would the Clips feature be the most useful to support asynchronous work?
(Select the best answer.)

A) A manager schedules time to thoroughly review a product release with their team.
B) A service representative is troubleshooting a time-sensitive issue in channel with their tier support team.
C) A project manager is showing their work to the rest of their project team and asking for feedback before the end of the week.
D) A manager is actively brainstorming with the leadership team on new department initiatives.

Solutions: