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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. The LIVE customer profile is particularly valuable as a predictor since it

A) keeps all customer history in a cookie on their computer
B) captures all web interactions for any customer
C) maintains visit activity over time, and also captures off-site impressions
D) solicits customer feedback directly

2. What are Smarter Commerce 'Sell' Offerings focused on?

A) Optimize the customer experience, regardless of touchpoint, or mode of access.
B) Driving the customer to the preferred enterprise sales channel.
C) Up-sell potential via outbound calling centers and automated dialers.
D) Integrating the supply chain in order to support the selling process.

3. What provides the capability to rapidly deliver new web concepts or delineated brand sites via asset sharing on a common platform?

A) Partnership with affiliates
B) Social integration
C) Extended sites
D) Personalization

4. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) A case worker has all the information needed to improve case outcomes and optimize decisions
B) A case worker can skip the customer feedback and get directly to focus on the problem at-hand
C) Deliver case workers the solution in a fraction of time of other approaches
D) Integrated analytics help organizations understand the impact of case loads.

5. You can create a powerful self-service experience for the customer using?

A) The IBM Customer Experience Suite
B) The IBM Commerce Framework
C) The IBM Customer Service System
D) The IBM Enterprise Service Process Manager

Solutions: