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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Teams
B) Roles, people or groups
C) Functions
D) Job descriptions

2. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A) Continual service improvement
B) Service design
C) Service operation
D) Service transition

3. What are underpinning contracts used to document?

A) The provision of IT services or business services by a service provider
B) The provision of goods and services by third party suppliers
C) Service levels that have been agreed between the internal service provider and their customer
D) Metrics and critical success factors (CSFs) for internal support teams

4. Which of the following are types of service defined in ITIL?
1.Enabling
2.Core
3.Enhancing
4.Computer

A) 1, 2 and 3 only
B) 2, 3 and 4 only
C) 1, 2 and 4 only
D) 1, 3 and 4 only

5. Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

A) Proprietary knowledge has been tested in a wide range of environments
B) Public frameworks are prescriptive and tell you exactly what to do
C) Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
D) Public frameworks are always cheaper to adopt

Solutions: