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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Training | 13% | - Plan and execute change management activities - Define support processes and escalation paths - Develop user adoption strategy and documentation - Create training materials and end-user guides |
| Topic 2: Solution Design and Business Logic | 28% | - Design Experience Cloud site architecture (themes, templates, branding) - Set up and manage CMS content and files - Configure Lightning Web Components for customizations - Configure navigation, menus, and site structure - Design data access and visibility rules - Implement security model (profiles, permission sets, sharing rules) |
| Topic 3: Discovery and Scoping | 18% | - Understand customer business objectives and challenges - Define scope and create solution design - Assess organizational readiness for digital transformation - Identify key stakeholders and user personas |
| Topic 4: Implementation and Integration | 28% | - Integrate external systems via APIs and connected apps - Configure SSO and authentication providers - Implement search functionality and content tagging - Configure email and notification templates - Build and configure Experience Builder pages and components - Implement Einstein bots and chat functionality |
| Topic 5: Analytics and Monitoring | 13% | - Implement error handling and logging - Monitor site performance and user engagement - Conduct user feedback collection and optimization - Configure Site.com analytics and reporting |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Question 1
Universal Containers (UC) works with a large retainer network. UC wants these retailers to start registering deal and work with UC to convert them into sales.
Which user license should the Experience Cloud consultant recommend?
A. Partner Community Plus
B. Partner Community
C. CommercePortal
D. Platform Portal
Question 2
universal Containers UC maintains multiple customer-facing sites, but only one profile for all customerusers.
Ho customer has access to more than one site.
which two steps should the UC admin take to grant access to each customer?
Choose 2 answers
A. Select a permission set for a given site.
B. Select the profile for a given site.
C. Create a permission set.
D. Edit the applicable user profile.
Question 3
A consultant issetting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in an experience?
A. Customer Community Plus Login Experience license need to be used.
B. Ensure the standard profile have Allow using standard external profiles for self-registration, usercreation, and login' set to True.
C. Create a permission set with '' Allow standard external profiles' check assign to all external users.
D. Allow using standard external profiles for self-registration, user creation, and logging'' must be enabled.
Question 4
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor.
DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
A. Financial Services Community permission setlicense
B. Financial Services Lightning template
C. Insurance Agent Portal Lightning template
D. Insurance agent permission set license
Question 5
Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.
Which user license should be recommended for CK's employees to access Experience Cloud sites?
A. Salesforce Authenticated Site
B. Customer Community
C. Salesforce Unlimited
D. Platform Portal
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,C | Question 3 Answer: D | Question 4 Answer: A,C | Question 5 Answer: C |







