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  • Exam Code: E20-918
  • Exam Name: IT-as-a-Service Expert Exam for Cloud Architects
  • Updated: Aug 18, 2026
  • Q & A: 98 Questions and Answers
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  • Exam Code: E20-918
  • Exam Name: IT-as-a-Service Expert Exam for Cloud Architects
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EMC E20-918 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Management & Operations- Service lifecycle management
  • 1. Monitoring and automation
    • 2. Provisioning and orchestration
      Topic 2: Governance, Risk & Compliance- Cloud governance frameworks
      • 1. Policy definition and enforcement
        • 2. Roles and responsibilities
          - Security and compliance
          • 1. IAM and access control
            • 2. Regulatory compliance (GDPR, ISO)
              • 3. Encryption and data protection
                Topic 3: IT-as-a-Service (ITaaS) Concepts- ITaaS delivery models
                • 1. IaaS design and architecture
                  • 2. PaaS concepts and usage
                    • 3. Service abstraction and consumption models
                      Topic 4: Cloud Architecture & Design- Cloud reference architecture
                      • 1. Hybrid cloud design
                        • 2. Multi-cloud integration strategies
                          - Workload transformation
                          • 1. Application modernization
                            • 2. Migration strategies

                              EMC IT-as-a-Service Expert Exam for Cloud Architects Sample Questions:

                              1. What is a key design consideration for a service provider to ensure that they can effectively process the termination of a service instance?

                              A) Incorporate a service grace period to prevent the actual deletion of the instance
                              B) Incorporate a retention period for private user data and user PCI data
                              C) Provide a chargeback bill or showback report
                              D) Archive the associated service data regardless of the user requirements


                              2. Refer to Scenario 5.
                              Refer to the exhibit.

                              An innovative high-end graphics and multimedia firm with a substantially virtualized IT infrastructure wishes to consider cloud enablement next, as part of its logical progression to ITaaS.
                              As a first step, the firm plans to transition one relatively low-risk service -- daily backup -- to a public CSP. The existing backup strategy involves array-based cloning, followed by backup of the clones with dedicated servers. The system is functional; however, since the backup target device is due for a technology refresh, the firm is open to alternatives.
                              In evaluating alternatives, the key consideration is the ability to meet backup windows for daily incremental backups during the work week.
                              As advisor to this firm, you have conducted a quick assessment of the candidate applications and storage involved in daily backups. Relevant details are presented in the exhibit.
                              -- Exhibit -
                              Another evaluation point is the completion time for weekly full backups to the cloud service provider. Which would have the most favorable impact on full backup speed?

                              A) Source-based deduplication
                              B) Low capacity growth rate for volumes
                              C) Target-based deduplication
                              D) Use of thin provisioning for volumes


                              3. Refer to the exhibit.

                              A small insurance company wants to extend their website to the public cloud for elasticity and high availability. After reviewing the exhibit, what suggestion would you make to ensure expectations will be met?

                              A) Modify the application using DevOps to be cloud compliant
                              B) Upgrade the firewall to a newer version to support load balancing and QoS
                              C) Add a web server to the public cloud to ensure proper balance
                              D) Add a secondary DNS server to the enterprise data center


                              4. The IT group within a manufacturing organization is transforming their manual service offerings into automated service offerings to be available from a service catalog. After reviewing the required KPIs for the service, the service transition project manager asks you if the monitoring tools they currently employ need to be replaced.
                              What criteria are needed to effectively monitor the required KPIs?

                              A) Can they integrate with the orchestration engine to provide automation?
                              B) Can they control, automate, monitor and manage all elements of the service?
                              C) Can they provide end-to-end support of the services?
                              D) Can they measure, gather, analyze, and present the required metrics?


                              5. The first phase of new ITaaS service introduces the offering to 10% of the engineering organization. The IT organization leverages the management tools used in their traditional data center processes to provide visibility into silos and control of the infrastructure. They also have adapted some ITSM concepts as a framework for their management practices.
                              During the initial phase of the service deployment, a problem was encountered in one of the VMs.
                              The IT organization is concerned about the extensive amount of time and resources spent determining the cause of the issue.
                              What is the most likely reason it takes more time than expected to resolve the problem?

                              A) The legacy management tools do not have the capability to provide a holistic view of the service instance
                              B) The cultural hurdles that span organizational silos have not been addressed and resolved.
                              C) The expertise of the service desk personnel is inadequate to properly handle service related issues
                              D) The complex nature of orchestration and automation makes problem identification and root cause analysis unlikely.


                              Solutions:

                              Question # 1
                              Answer: C
                              Question # 2
                              Answer: A
                              Question # 3
                              Answer: D
                              Question # 4
                              Answer: D
                              Question # 5
                              Answer: A

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