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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Eine IT-Abteilung steht unter Kostensenkungsdruck. Infolgedessen hat die Qualität der Dienstleistungen zu leiden begonnen. Welches Ungleichgewicht stellt dies dar?

A) Übermäßig reaktiv
B) Übermäßig proaktiv
C) Übermäßiger Fokus auf Kosten
D) Übermäßiger Fokus auf Qualität

2. Welches der folgenden Ziele ist eines der Hauptziele der Servicestrategie?

A) Entwerfen und Erstellen von Prozessen, die die Geschäftsanforderungen erfüllen
B) Service Management in ein strategisches Asset verwandeln
C) Um die Bedeutung von Dienstleistungen für die Weltwirtschaft zu unterstreichen
D) Bereitstellung detaillierter Spezifikationen für den Entwurf von IT-Diensten

3. Welche der folgenden Methoden kann zum Verwalten eines Vorfalls verwendet werden?
Modell
1. Incident
2. Bekannte Fehleraufzeichnung

A) Keines der oben genannten
B) 2 nur
C) nur 1
D) Beides

4. Welche der folgenden Aussagen ist die BESTE Beschreibung eines Service-Based Service Level Agreements (SLA)?

A) Das SLA deckt eine einzelne Kundengruppe für alle von ihnen genutzten Services ab
B) Eine SLA für einen Dienst ohne Kunden
C) Eine SLA, die alle Kunden für alle Services abdeckt
D) Das SLA deckt einen Service für alle Kunden dieses Services ab

5. Welche davon fallen nicht in den Rahmen eines typischen Service Change Management-Prozesses

A) Eine Änderung eines Vertrags mit einem Lieferanten
B) Ein Firmware-Upgrade auf einen Server, der nur für IT Service Continuity-Zwecke verwendet wird
C) Eine Änderung an einem Geschäftsprozess, der von IT Services abhängt
D) Eine CPU muss dringend ausgetauscht werden, um einen Dienst während eines Vorfalls wiederherzustellen

Solutions: