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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A company needs to speed up its hiring process. A proposal to accomplish this goal is modeled in the following BPD diagram and run against historical data with the Optimizer. The proposed process no longer waits for the background check to complete before putting the new hire into orientation and training.

What is the Service Level Agreement (SLA) that is key to optimizing this process?

A) Wait time on "Background Check".
B) Total time on "Facilitate New Hire's Orientation".
C) Percentage of new hires that fail "Background Check".
D) Percentage of new hires that pass "Probationary Review".

2. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A) Suggest that greater emphasis be granted to the metrics gathered on cycle time.
B) Suggest that the COE should aggregate information on the ROI for each project.
C) Suggest no changes to the metrics.
D) Suggest that an additional category of metrics for defect rates be collected.

3. The BPM Program Manager revises the project plan after Playback 0. The team has completed further analysis and definition of user stories with point estimates that were validated by both BPM Solution Architect and the user story owners. What is an appropriate level of confidence in the accuracy of this revised estimate at this stage in the project life cycle?

A) 55% - 65%
B) 40% or less
C) 60% - 80%
D) 80% or more

4. The BPM program manager and process owner for a new hire onboarding process project need to ensure that the solution developed by the team will be accepted and adopted by the target users. To facilitate this, they decide to:

A) agree with users to postpone the release until every feature is correct.
B) involve champion SMEs in the discovery and implementation including playbacks.
C) insist on documentation of all user requirements before having the development team begin work.
D) plan additional playbacks for user screens.

Solutions: