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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workforce Management & Dispatching | 16% | - Crowd service and technician management - Activity assignment and optimization - Resource planning and scheduling |
| Topic 2: SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Navigation and basic administration - Core business processes |
| Topic 3: Mobile Application | 16% | - Check-in, checkout, and time recording - Field service mobile app features - Offline functionality and data synchronization |
| Topic 4: Master Data Management | 12% | - Partners, skills, and service contracts - Organizational structure configuration - Equipment, item, and service call setup |
| Topic 5: Reporting & Analytics | 14% | - Report templates and configuration - Standard reports and dashboards - Data export and analysis |
| Topic 6: Service Execution & Completion | 16% | - Forms, reports, and documentation - Effort, material, and expense recording - Service call lifecycle |
| Topic 7: Integration & Extensibility | 14% | - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations - Security and permissions |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
What are some of the SAP Field Service Management Crowd Service capabilities? Choose Three correct answers.
- A. Configurable onboarding platform to invite partners
- B. Crowd workers can accept or reject assignments within a set time frame
- C. Automatic determination of activity effort and materials consumed
- D. Crowd workers can reschedule assignments within a set time frame
- E. Intelligent scheduling to determine the best qualified technician
Correct Answer: A,B,E 🗳️
You want to create a new smart form. Which fields can you define? Choose the correct answer.
- A. Name, Description, Revision, Type
- B. Description, Revision, Type, Tag
- C. Name, Description, Category, Labels
- D. Description, Category, Revision, Tag
Correct Answer: C 🗳️
Which answers are correct in regards to work shifts? Choose Three correct answers.
- A. I can define a work shift pattern for a group of people
- B. Only internal employees can have work shifts
- C. Each technician can have only one work me pattern
- D. Work shifts are visible in the workforce management planning board
- E. Work shifts are defined at the company level and apply to all technicians Atfi CI.
Correct Answer: A,C,D 🗳️
You want to create a new smart form. Which fields can you define? Choose the correct answer.
- A. Name, Description, Revision, Type
- B. Description, Revision, Type, Tag
- C. Name, Description, Category, Labels
- D. Description, Category, Revision, Tag
Correct Answer: C 🗳️
If your customer would like to approve efforts. expenses. materials and mileage before it synchronizes to the ERR how can he do that? Choose the correct answer.
- A. He can only approve in the ERP
- B. He can approve from his Field Services mobile app.
- C. He can go to Workforce Management and access the "Time and Material Journal", where he will be able to approve. reject or make changes to these entries.
Correct Answer: C 🗳️
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