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Avaya 3306 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Contact Recording | - Installation and Configuration
|
| Avaya Quality Monitoring | - Troubleshooting
|
Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:
You are planning to install an Avaya Contact Recorder on customer site that is using an Avaya Communication Manager as a PBX.
Which two devices should reachable by the Contact Recorder? (Choose two)
- A. Avaya Session Manager
- B. Avaya IP Telephones
- C. Avaya Application Enablement Server
- D. Avaya Communication Manager Gateway
Correct Answer: C,D 🗳️
To check the CPU utilization of the Avaya Contact Recorder Server, which two items could you use? (Choose two)
- A. The windows 2008 Resource Monitor
- B. The Linux top command
- C. The CPU utilization page in the Avaya Contact Recorder web client
- D. The linux var logs
Correct Answer: A,B 🗳️
Which reports provides a summary of the current configuration of the Avaya Quality Monitoring system?
- A. Additional -> Custom Events -> System Administration Report
- B. Additional -> Custom Events -> Activity Report
- C. Configuration Report - > System Report -> System Configuration Report
- D. Configuration Report - > System Report -> Block Monitor Report
Correct Answer: C 🗳️
A user created a new random business rule for an agent, and saved the rule as DS Random rule in the Test Rule folder. After a period of time the user noticed that the rule has not triggered.
Which three troubleshooting steps should the user follow to resolve this problem? (Choose three)
- A. Make sure that the user is added under selected agents
- B. Make sure the rule is set to active
- C. Verify the Randomizer rule is saved
- D. Reboot the server
- E. Verify the Event rule is saved
Correct Answer: A,B,C 🗳️
To configure the system's foundation data, which Avaya Quality Monitoring web client do you need to access?
- A. Search and Replay
- B. Evaluations
- C. Reporting
- D. System Administration
Correct Answer: D 🗳️







