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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Administration | - User administration and security roles - Reporting tools and analytics |
| Topic 2: Avaya Proactive Contact Architecture | - Dialing modes and campaign processing flow - System components and deployment architecture |
| Topic 3: Campaign Management | - Campaign creation and configuration - Outbound dialing strategies and optimization |
| Topic 4: System Installation and Configuration | - Core system configuration and integration - Installation prerequisites and environment setup |
| Topic 5: Maintenance and Troubleshooting | - System monitoring and performance tuning - Error handling and troubleshooting procedures |
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?
- A. Communication Control Toolkit (CCT)
- B. Application Enablement Services (AES)
- C. Telephony Server Application Programming Interface (TSAPI)
- D. Telephone Application Programming Interface (TAPI)
Correct Answer: A 🗳️
How can you enable the Escape General Recall feature in Avaya Proactive Contact 5.X?
- A. through Jobmon Character-based User Interface (CUI)
- B. through Monitor
- C. set the parameter in rnaster.cfg
- D. through Editor
Correct Answer: D 🗳️
Which command would you run to check that the link to a "Time Server" is functioning and is stable?
- A. netstat -r
- B. ethtool eth0
- C. ethtool eth1
- D. ntpstat
Correct Answer: A 🗳️
The Proactive Contact is unable to be reached from workstations on the customer LAN. However, the administrator console is able to see all of the Proactive Contact components.
Which command is used to verify that the link to the customer LAN is running?
- A. netstat
- B. sadc
- C. vmstat
- D. getvar
Correct Answer: A 🗳️
Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?
- A. Agent Monthly Report
- B. Job Report
- C. Agent Report
- D. Administrative Report
Correct Answer: D 🗳️
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