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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Measurement and Iteration | - Iterative design improvement cycles - Defining success metrics and KPIs |
| Topic 2: Strategy Foundations | - Understanding business context and customer strategy - Role of a strategy designer in Salesforce ecosystem |
| Topic 3: Ideation and Prototyping | - Rapid prototyping and validation approaches - Design thinking principles |
| Topic 4: Research and Insights | - Customer insights and data interpretation - Qualitative and quantitative research methods |
| Topic 5: Experience Design and Journey Mapping | - Customer journey mapping techniques - Service and experience blueprinting |
| Topic 6: Stakeholder Alignment and Communication | - Facilitating cross-functional collaboration - Communicating strategy and design outcomes |
Salesforce Certified Strategy Designer Sample Questions:
1. When is a Formula field calculated?
A) In Real time when a Record is refreshed
B) Every 10 minutes
C) When SF is initiated
D) In Real Time when a record is viewed
2. Of the following steps in the process of developing a cohesive early-project Strategy Design, which one will allow the team involved to take advantage of existing structures and capabilities within the organization?
A) Challenge Framing
B) Idea Generation
C) Project Research
D) Craft of Key insights
3. Once a product Roadmap is created, the best practices as defined by salesforce indicate that is better to leave it be and implement it, instead of going back and fixing it to the team's great loss of time.
A) TRUE
B) FALSE
4. Of the following Strategy Design Research Methods, which one is the appropiate one for this stage:
Discovery/Understanding
A) Group Conversations with stimulus
B) Codesign sessions
C) Observations
5. Are the methods and resources that the problem solver uses part of a perpetuating circle of exclusion with shuts out diverse people?
A) No
B) Yes
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |







