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- Technology and architecture
- Competence and training
- ITIL Service Cycle
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BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Continual Improvement | - Continual improvement model - Application of improvement in services |
| Topic 2: Four Dimensions of Product and Service Management | - Information and technology - Value streams and processes - Organizations and people |
| Topic 3: ITIL Value System & Principles | - Service Value System (SVS) - Guiding principles |
| Topic 4: Service Management Concepts | - Key ITIL concepts and terminology - Purpose and value of service management |
| Topic 5: Key Practices & Lifecycle Activities | - Incident management - Change enablement - Service desk and support practices |
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