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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A) Analysis Paralysis
B) Minimum viable product
C) Direct observation
D) Feedback loop

2. Which two practices use workarounds?

A) Incident management and continual improvement
B) Problem management and incident management
C) Change enablement and problem management
D) Change enablement and continual improvement

3. Which stakeholders co-create value in a service relationship?

A) Investor and consumer
B) Investor and supplier
C) Consumer and provider
D) Provider and supplier

4. Which ITIL concept describes governance?

A) The four dimensions of service management
B) The service value system
C) The seven guiding principles
D) The service value chain

5. Which practice is responsible for moving new or changed components to live or other environments?

A) Deployment management
B) Change enablement
C) Supplier management
D) Release management

Solutions: