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EXIN ISO20KF Exam Syllabus Topics:

EXIN ISO / IEC 20000 Foundation Sample Questions:

1. Why is a scope statement for ISO/IEC 20000 important?

A) It details all of the companies that have been certified
B) It details all of the services that have been certified
C) It identifies which processes have been excluded from the scope
D) It defines what the management system has been certified against

2. The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?

A) Problems
B) Major non-conformities
C) Customer satisfaction
D) Resource utilization

3. Which of the following is used for the assessment of maturity of organizations?

A) MOF
B) CMMI
C) CobIT TM
D) ITIL

4. What does the standard explicitly recommend to be implemented with Configuration Management?

A) Change and Release
B) Release
C) Change
D) Change and Security

5. Which of the following tasks is assigned to each process manager?

A) Channeling data to Problem Management
B) Ensuring the process is running effectively and efficiently
C) Setting up Service Level Agreements with the users
D) Following up on Incidents

Solutions: