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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Master Data Management | 12% | - Partners, skills, and service contracts - Organizational structure configuration - Equipment, item, and service call setup |
| Topic 2: Integration & Extensibility | 14% | - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations - Security and permissions |
| Topic 3: Service Execution & Completion | 16% | - Forms, reports, and documentation - Effort, material, and expense recording - Service call lifecycle |
| Topic 4: Workforce Management & Dispatching | 16% | - Crowd service and technician management - Activity assignment and optimization - Resource planning and scheduling |
| Topic 5: Mobile Application | 16% | - Check-in, checkout, and time recording - Field service mobile app features - Offline functionality and data synchronization |
| Topic 6: SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Navigation and basic administration - Core business processes |
| Topic 7: Reporting & Analytics | 14% | - Report templates and configuration - Standard reports and dashboards - Data export and analysis |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. What are some of the SAP Field Service Management Crowd Service capabilities? Choose Three correct answers.
A) Configurable onboarding platform to invite partners
B) Crowd workers can accept or reject assignments within a set time frame
C) Automatic determination of activity effort and materials consumed
D) Crowd workers can reschedule assignments within a set time frame
E) Intelligent scheduling to determine the best qualified technician
2. You want to create a new smart form. Which fields can you define? Choose the correct answer.
A) Name, Description, Revision, Type
B) Description, Revision, Type, Tag
C) Name, Description, Category, Labels
D) Description, Category, Revision, Tag
3. Which answers are correct in regards to work shifts? Choose Three correct answers.
A) I can define a work shift pattern for a group of people
B) Only internal employees can have work shifts
C) Each technician can have only one work me pattern
D) Work shifts are visible in the workforce management planning board
E) Work shifts are defined at the company level and apply to all technicians Atfi CI.
4. You want to create a new smart form. Which fields can you define? Choose the correct answer.
A) Name, Description, Revision, Type
B) Description, Revision, Type, Tag
C) Name, Description, Category, Labels
D) Description, Category, Revision, Tag
5. If your customer would like to approve efforts. expenses. materials and mileage before it synchronizes to the ERR how can he do that? Choose the correct answer.
A) He can only approve in the ERP
B) He can approve from his Field Services mobile app.
C) He can go to Workforce Management and access the "Time and Material Journal", where he will be able to approve. reject or make changes to these entries.
Solutions:
| Question # 1 Answer: A,B,E | Question # 2 Answer: C | Question # 3 Answer: A,C,D | Question # 4 Answer: C | Question # 5 Answer: C |







