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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question 1

Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
B. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
C. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
D. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product

Question 2

UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A. Create an attribute on business internet offers and use attribute based pricing
B. Create base price list and multiple child price list per region
C. Create price list and price list entries associated with context Rules per region
D. Create price list per region and use context Rules to determine the correct Price List

Question 3

United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A. Mark the orderable flag on the legacy system to false so that they cannot be used.
B. Bundle the similar product together to reduce the volume
C. Rationalize the product catalog by identifying duplicates and legacy products that can be removed
D. Make use of object types and attributes to better handle scalability using EPC functionality.

Question 4

Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A. Implement the router condition logic within decomposition layer with more conditions.
B. Use action type from fulfillment request lines in the callout condition task
C. Implement the router condition logic in the integration layer as callout task
D. Use the Action type from Order items to the Decomposition Relationship Conditions.
E. Map all relevant information to the Customer Facing Service (CFS)

Question 5

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
B. Use call out to fully automate the flow so that no manual steps are required
C. Use the integration procedure to manage the various task that technician need to undertake
D. Use data raptor to assist with integration and introduce several manual task into the flow.

Solutions: