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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

Question 1

In Archive, what is the function of a campaign?

A. It defines how to perform a specific archive task against a specific media.
B. It defines the physical repository for archived content.
C. It defines when and how fast archive activity may occur on a recorder.
D. It defines filter rules to determine which recordings to archive.

Question 2

The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?

A. Create users
B. Manage entities withassignmentmanager
C. Create roles
D. Create Organizations and groups

Question 3

What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)

A. Quality Monitor
B. Replay
C. Record
D. Store/Archive

Question 4

Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)

A. It is used to define and configure disk partitions used for storing.
B. It monitors the call buffer to ensure that there is enough free space to.
C. It removes all the data associated with a recording file when necessary.
D. It deletes the oldest recordings from the drive to make free space for the new recordings

Question 5

To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A. Quality
B. Dialer
C. CMS
D. Phone

Solutions: